Promotion Terms & Conditions
1. GENERAL
1.1 These Promotions Terms and Conditions are supplemented by our Terms and Conditions of Website Use and our Privacy Policy and our Terms for Business Customers (if you are a Business Customer) and our Terms for Personal Customers (if you are a Personal Customer) and they are binding upon you.
1.2 From time to time on www.euroffice.co.uk (the “Website”) we run promotions.
1.3 Only one promotion can be used per order. A promotion may not be used in combination with other promotions or used to collect reward points except where specified.
1.4 Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further promotions. From time to time certain products may be excluded from current promotions and any such exclusion will be notified to you through a notice on the Website.
1.5 Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
1.6 All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.
1.7 We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.
1.8 Coupon codes cannot be applied to Postage Stamps.
1.9 Please allow up to 14 days from date of order for promotional items (including vouchers & digital gift cards) to be delivered.
2. FREE GIFTS
2.1 From time to time we may offer free gift promotions on the Website. In order to claim a free gift you must quote the relevant gift code when placing your online or telephone order. When shopping online, please enter the gift code in the ‘Promotional Offers’ box in your shopping basket and follow the on-screen instructions.
2.2 Delivery or postal charges may be payable by you in respect of free gifts and this will be made clear to you on the Website where the free gift is advertised.
2.3 Where a free gift is offered subject to a minimum spend requirement, VAT and supplementary charges (such as delivery, gift wrap or postage & packing) may still be payable and shall not count towards a minimum spending requirement.
2.4 If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift. This amount will be deducted from any refund due back to you for the returned items.
2.5 Similarly, where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return (at your cost) the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you.
2.6 Gifts that are promoted within our catalogues are only available to the recipient of that catalogue and validation may be required before your order can be process.
2.7 Confectionery gifts cannot be replaced if damaged in transit
2.8 Gifts are limited to one per customer per week unless otherwise stated. Only one gift can be claimed with each order and our gift coupons cannot be used in conjunction with any other special offers. We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable.
2.9 Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order.
2.10 We reserve the right to substitute a free gift with another item of equal value.
3. VOUCHERS
3.1 From time to time we may send you by email or post web-coupons. These are codes which you may input on our website to qualify for certain promotions. Web coupons are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the web-coupon.
3.2 A web-coupon is redeemed by entering its code at the appropriate point in the purchase process on the Website.
3.3 We reserve the right to withdraw or cancel a web-coupon for any reason at any time.
3.4 Web-coupons cannot be exchanged for cash [or be used to purchase gift vouchers].
3.5 Unless expressly stated at the time of issue, each web-coupon will be valid for use by the recipient of the web-coupon and by such recipient only once and may not be used in conjunction with any other promotion.
3.6 In accordance with guidelines from HM Revenue and Customs, a web-coupon is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the web coupon.
3.7 Web-coupons may only be used at the Website.
3.8 From time to time certain products may be excluded from web-coupon offers and any such exclusion will be notified to you along with the web-coupon or through the Website.
3.9 Web-coupons may be limited to redemption in respect of certain products or certain products may be excluded from the ambit of use of the web-coupon, in which case notice will be given to you at the time of issue of the web-coupon.
3.10 Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
3.11 No web-coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.
3.12 Web-coupons distributed or circulated without the written approval of Euroffice, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.
3.13 When you use an web-coupon you warrant to us that you are the duly authorised recipient of the web-coupon and that you are using it in good faith.
3.14 If you redeem, attempt to redeem or encourage the redemption of web-coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.
3.15 If we reasonably believe that any web-coupon is being used unlawfully or illegally we may reject or cancel any web-coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.
3.16 If we refuse a web-coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.
3.17 Only one High Street Voucher may be redeemed per customer for the duration of the promotion. This promotion does not apply to multiple orders.
3.18 Only one eGift Card (Digital Voucher) may be redeemed per customer for the duration of the promotion. This promotion does not apply to multiple orders.
3.19 eGift Cards (Digital Vouchers) will only be sent to the your Euroffice log in email address.
Please note that there is a maximum two month period from the the date of your order whereby you are able to claim web-coupons which have not been received.
4. DISCOUNTS
4.1 We mark products that qualify for discounts with a green tick next to the price in your shopping basket. Products which do not display the green tick are not eligible for further discounts.
4.2 Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.
4.3 Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the promotion description.
4.4 Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
5. COMPETITIONS
5.1 From time to time we run free to enter prize competitions on the Website.
5.2 Competitions are open to residents of the United Kingdom who access the Website from the United Kingdom. All participants must be aged 18 or over (“Participants”). In consideration of us making the Competitions available to you, you agree to be bound by these Promotions Terms and Conditions.
5.3 Employees of Euroffice Limited, its subsidiaries or affiliated entities and their immediate family members are not eligible to enter prize competitions.
5.4 All competitions will state the opening date and time and the closing date and time and the competition will only be open for that term.
5.5 All competitions on our Website are free to enter and, unless stated, there is no limit as to how many times a Participant may enter a single competition.
5.6 All Participants will be asked to submit their name, telephone number, address and e-mail address. This information will be used to notify the winner and deliver any prize. Your personal information will be processed in accordance with our Privacy Policy.
5.7 The winner will first need to qualify for the competition by passing the skill, judgement or knowledge test in accordance with the rules of the specific competition, the winner will then be chosen at random from those Participants who have successfully passed the skill, judgement or knowledge test (the “Winner”). Our decision is final and no correspondence will be entered into.
5.8 A Winner will receive the prize detailed on the competition entry page (the “Prize”). The Prize is non transferable. There is no cash or other alternative. We reserve the right to substitute a Prize of like value in the event that the awarded Prize is unavailable for any reason whatsoever.
5.9 Winners of the competition will be notified by e-mail as soon as reasonably practicable after the competition has ended. Prizes will either be emailed to the Participant’s registered email address where the prize is a non-physical digital item (such as a web coupon), sent to the Participant’s registered address or where the prize consists of rewards points, credited to the Participant’s reward points account.
5.10 Winners of the competitions may be displayed on the web site in the format title surname area e.g. Mr Jones from Birmingham. You hereby consent to this use.
5.11 Competitions may be subject to additional rules. If so, these additional rules will be listed on the relevant competition entry page and form part of this agreement.
5.12 By registration on entry to the competition, Participants indicate that they have accepted the these Terms and Conditions.
5.13 We accept no responsibility or liability for loss to any person or property relating to the award of any Prize save for death or personal injury caused by our negligence for which our liability is unlimited.
5.14 We reserve the right to cancel the award of the Prize at its sole discretion without prior notice if the Prize cannot be delivered to the postal address indicated by the Winner and is returned to us.
5.15 Should we cancel a win for the above reason or otherwise in our sole discretion no form of compensation will be offered to the Winner.
5.16 We will not be liable for any malfunction or event beyond our reasonable control which prevents entry to the competition or fulfilment of the prize. By participating in the competition Participants agree to this condition.
5.17 We will not be liable for any loss or damage to property whether material, financial or other which may occur when taking part in the competition.
6. REWARDS SCHEME
If you're a Euroffice customer, you're automatically part of our free Rewards Programme. You can start collecting points today when you shop online and then spend the points on treats for your home or office.
Collecting Reward Points
6.1 We may, at our discretion award you reward points for the reasons and in the amounts set out below. Please note that the benefits of our Rewards Scheme are intended for the use of the individual listed on the account and in order for reward points to be applied to your account, you must be logged in.
- When you register as a customer - 250 points.
- When you save a printer (Applies to the first 5 printers per customer) - 100 points.
- Every time you shop online - 1 point for £1 you spend (ex VAT and delivery charges).
- When you submit a published product review - 25 points.
- When you submit feedback online or via our email communications - Various points given.
6.2 From time to time we run promotions where you can qualify for additional reward points subject to minimum spend requirements or the purchase of specific products.
6.3 You may also qualify for additional reward points by entering and winning our competitions, completing surveys or participating in other research programmes. The number of additional reward points that you may be entitled to will be advertised on the Website and/or via email.
6.4 Your points will accumulate automatically when you earn reward points.
6.5 Points can be collected at any time through orders or special promotions. However if you’ve collected 200 points or more in a calendar month then no further points will be added to your account for product reviews, blog comments or for saving printers until the next calendar month.
Using Reward Points
6.6 The reward points you accumulate may be redeemed for rewards which are displayed on our Website. The rewards do change and we cannot guarantee that a reward available one day will still be available on the following day.
6.7 All rewards are subject to change and availability.
6.8 Delivery or postal charges may be payable by you in respect of rewards and this will be made clear in the section of the Website where you choose your rewards.
6.9 Redeemed points cannot be used again and will be deducted from your points total.
Managing Reward Points
6.10 You are required to make a minimum number and value of purchases within a given period to maintain your accumulated points total. If there is no eligible activity on your account (as defined below) the accumulated points will be expired and the rewards balance returned to zero.
If you are: To keep your accumulated reward points: Registered as either a consumer or business but not yet placed a first order Place your first order within six months of registering with Euroffice Registered as a consumer or sole trader and made at least one purchase Minimum of one order in any six month period If registered as a business customer and made at least one purchase Minimum of one order in any twelve month period 6.11 Once points have been expired they cannot be retrieved but you may begin to earn points again thereafter. Any rewards redeemed by you before the points are expired (such as a reward gift you have ordered and awaiting delivery) are still valid.
6.12 You are able to check your reward points total and their expiration date on the Website by logging into the “My Account” section of our site.
6.13 You are responsible for remaining knowledgeable as to the Scheme’s Terms and Conditions and as to the number of points in your account. Euroffice will endeavour, but is not required, to notify customers at risk of forfeiting their reward points. Any correspondence we send in relation to our rewards scheme will be by email and to the email address you have registered with us.
6.14 Customers with overdue, unpaid invoices on their account are subject to forfeiture of points equal to the amount of points accumulated in connection with those overdue amounts. We also have the right to remove you from the scheme should the outstanding debt continue. We will give you notice by email before you are removed from the scheme to ensure you have appropriate opportunity to pay the outstanding debt or call us to set up a payment arrangement. If you believe the outstanding debt to be incorrect or you want to dispute the debt, please contact us to discuss.
6.15 If at any time, in our reasonable opinion, you are deemed to be abusing our rewards scheme we reserve the right to withdraw you from the scheme and cancel any accumulated points on your account.
6.16 Points or rewards received through participation may be subject to tax liability. All tax liability, including and without limitation disclosure connected with the receipt and/or use of points or rewards, is the responsibility of the individual listed on the account.
6.17 We may make changes to our rewards scheme and these Terms and Conditions and we will give you as much notice as possible of those changes. We may suspend or terminate our rewards scheme at any time but we will give you as much notice as possible before we do so. If this happens your reward points total will be frozen or lost.
7. Cash Back
7.1 This promotion is carried out by Euroffice Ltd., whose registered office is at Unit 4, Perrywood Business Park,Honeycrock Lane,Redhill, RH1 5DZ.
7.2 This offer is only available to residents of Great Britain and Northern Ireland. Only end user customers based in the UK and Northern Ireland are eligible to claim Cash back in this promotion.
7.3 Ink Cartridge & Toner products returned for credit within the 14 day returns period may reduce your category spend below the required minimum spend.
7.4 Upon purchase of the product, the amount of money due to the participant in the promotion will be issued within 21 working days.
7.5 Payment can only be made to the person identified in the customer account section as being the billing contact.
7.6 A maximum total of 1 cash back offer can be claimed per customer. The cash back amount is VAT inclusive.
7.7 To the fullest extent permitted by law, Euroffice Ltd shall have no liability whatsoever to any participant in this promotion in respect of this promotion.
7.8 Euroffice Ltd reserves the right to withdraw this offer or alter these terms and conditions or the amount of cash back available at any time without providing notice.
7.9 In the event of the offer promotion withdrawn payments will only be honoured for applicable purchases completed prior to removal of the offer.
7.10 This promotion cannot be used in conjunction with other promotions.
8. Cash Coupons
8.1 These Coupons Terms and Conditions are supplemented by our Terms and Conditions of Website Use, our Privacy Policy, and our Terms for Business Customers (if you are a Business Customer) and Terms for Personal Customers (if you are a Personal Customer) and are binding upon you.
8.2 From time to time on our website, we may offer Coupons that provide discounts on qualifying purchases. For use only on our website "www.euroffice.co.uk"
8.3 Only one Coupon may be used per order and delivery address. Coupons cannot be combined with other offers, promotions, or reward points unless otherwise specified.
Rewards points, where applicable, will be calculated based on the basket lines values after the Coupon discount has been applied.
8.4 Coupons will only apply if the minimum basket value required for the promotion is met. The coupon discount is applied proportionally to each item in the basket.
8.5 Coupons may not be exchanged for cash or any other alternatives.
8.6 Coupons are non-transferable and may only be redeemed by the recipient of the coupon code unless otherwise specified.
8.7 All Coupons have an expiration date, which may not always be displayed on the Website. We reserve the right to withdraw or cancel any Coupon at any time without prior notice, even before the expiration date.
8.8 The Coupon discount does not apply to delivery charges or any additional services.
8.9 We reserve the right to cancel any order where we suspect misuse of the coupon or any activity that violates these Terms and Conditions.
8.10 In the event that any product purchased using a Coupon is returned or refunded, the value of the Coupon applied to that product will not be refunded.
8.11 In the event of any dispute regarding the application, eligibility, or redemption of a Coupon, we reserve the right to make the final decision.